My personal experience with a very special customer:
Originally posted at http://notalwaysright.com/i-once-had-a-customer-this-dumb/406Me: “Thank you for calling The UPS Store, this is Rick speaking, how may I help you?”
Caller: “Yeah, hi. I need to find out how much it will be to send something to Iowa.”
Me: “I’d be happy to get you an estimate on shipping. Could I get the dimensions and weight of the box as well as the ZIP code of the destination?”
Caller: “Yeah, it’s probably about 10 pounds, and about this big.”
Me: “Well, I need a ZIP code for the destination, but you didn’t really give me the dimensions of the box.”
Caller: “The ZIP code is 51365, and it’s about this big.”
Me: “Ma’am, I can’t see your hands, so you’ll have to give me some sort of numeric dimension to work with.”
Caller: “Oh, let me get a ruler–” *click*
Me: *sigh*
Customer in the store who overheard the phone conversation: “Are you serious?!”